Send detailed requests about bespoke pieces, aftercare, or returns.
info@diafifth.com
Best for cases that need attachments or longer explanations.
Contact Us
Real people, happy to help.
CLIENT CARE
Contact
For order updates, custom pieces, sizing advice, or product questions, our team is available across the channels below.
Dia Fifth
Fine jewelry client care
info@diafifth.com
Hours of operation
Monday - Friday: 9:00am - 6:00pm
Saturday: 10:00am - 4:00pm
Sunday: Closed
Live chat
Chat live with Dia Fifth client care while you browse the store.
Ideal for pre-purchase questions and gift guidance.
Sizing & care
Find your ring size, and learn how to keep solid gold looking new.
Every product page also carries a size guide beside the size selector.
Send us a message
Frequently asked
How quickly will I hear back?
We answer every message personally, usually within one to two business days. If your question is about an existing order, include your order number; it helps us help you faster.
How do I find my ring size?
Every ring page has a size guide beside the size selector, with measurements in inches and centimeters. If you're between sizes, write to us and we'll help you choose.
Can I change or cancel my order?
Write to us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to adjust it.
My piece needs care or repair
Solid gold can almost always be brought back to life. Tell us what happened to your piece and we'll guide you through the next steps.